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TucaTrade Help Center — get help opening an account, depositing and withdrawing money, trading, and more.
Popular Questions
TucaTrade is owned and operated by XYLOS TECHNOLOGY LIMITED, registered at NO.4/5, UNITY CLOSE, GINTI, LAGOS, LAGOS STATE, NIGERIA. Official website: www.xylos.mobi.
XYLOS TECHNOLOGY LIMITED operates TucaTrade in accordance with applicable laws and industry standards. Client funds are held separately from company operating funds. For more details, please see our Licence & Regulation page.
Clients’ funds are deposited in independent banks / custodians, separated from broker accounts, to help protect client assets.
We protect your personal information with industry-standard encryption and strict access controls. Please review our Privacy Policy under Legal Documents.
Getting Started
You only need a valid email or mobile number to create a TucaTrade account, then complete identity verification as required before depositing and trading.
Download the TucaTrade app from Google Play or the App Store, tap Open Account, and register with your email or mobile number.
You can open Help Center from this website’s navigation, or from within the TucaTrade app under Support / Help.
TucaTrade offers 500+ products including US stocks, European stocks, HK stocks, forex, commodities, indices and more.
Trading
Pending orders are instructions to buy or sell a symbol when the market reaches a price you set in advance (limit or stop orders).
A Buy Limit is a pending order to buy at a price lower than the current market price.
A Buy Stop is a pending order to buy at a price higher than the current market price.
Deposit & Withdrawal
Open the TucaTrade app, go to Deposit, choose a supported payment method (Visa, MasterCard, and other local methods), and follow the on-screen steps.
Withdrawal times depend on the payment channel. Many requests are processed on the same day after verification; bank and card rails may take longer.
Need help? Contact customer support